What's New in Payments

Two in three US banks plan to issue contactless cards ‘within the next few years’

Here’s why your next credit card will probably be contactless — Auriemma Consulting Group — “Today, just 22% of credit card companies offer contactless cards in the US market, mostly in select portfolios. But 67% of card issuers plan to introduce contactless cards within the next few years, according to new data from Auriemma Consulting Group.”


What's New in Payments

Survey finds Apple Pay is used for three in four US debit card mobile wallet transactions

Apple Pay makes up 77% of mobile payments among debit card users — Auriemma Consulting Group — “An Auriemma study of debit card issuers shows that Apple Pay makes up 77% of mobile wallet transactions. Samsung Pay and Google Pay, Apple Pay’s main competitors, make up 17% and 6% of transactions, respectively… While Apple Pay has the most market share, Samsung Pay users are the most engaged. In fact, the average Samsung Pay user makes 7.3 transactions each month, compared to 5.5 transactions for Apple Pay and Google Pay users.”



What's New in Payments

US consumers report growing dissatisfaction with mobile payments services

34% of those eligible are using mobile payments, but few would recommend them — Auriemma Consulting Group — “Problems at the point of sale can prevent even the most enthusiastic Pay users from developing the habit of paying with their mobile device. This, in turn, lessens the opportunity and likelihood for recommending the service. In fact, 42% of mobile payment users wouldn’t recommend the service, up 11 points compared to last year (31%).”


What's New in Payments

Survey finds high level of consumer satisfaction with mobile payments in US and UK

Auriemma Consulting Group conducts parallel study of mobile pay usage in the US and the UK — Auriemma Consulting Group — “While UK cardholders are slightly more likely than their US counterparts to have used Apple Pay (12% v 9%) and Visa Checkout (9% v 6%) within the past month, other options, such as PayPal In-Store Checkout (5% each) and Android Pay (4% each) show similar usage patterns. Although usage metrics are low, satisfaction with each technology is extremely high.”


What's New in Payments

Auriemma reports 5% dip in mobile payment usage in US stores

Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”



What's New in Payments

Survey reveals Samsung Pay tops satisfaction list in US

ACG

Apple Pay captures the greatest proportion of eligible users in the US with 33%, followed by Samsung Pay with 23%, research released by Auriemma Consulting Group (ACG) reveals. However, Samsung Pay users report higher satisfaction levels and fewer issues at the point of sale compared to Apple Pay users, with near equal proportions recommending both mobile payment services. More









NFC World

Auriemma: 30% will switch for NFC

A survey conducted by Auriemma Consulting Group has found that 30% of respondents would switch handsets in order to use their phones to make purchases and the figure rises to 41% amongst the under-45s... More


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