A new survey has found that 45% of US consumers are now using “a mobile wallet of some type”, 16% are using paper-based currency less than before the pandemic and 31% say will use contactless or mobile wallet payments instead of cash and cheques in the aftermath of Covid-19.
It also found that:
- 45% of banked respondents say they have changed the way they interact with their banks since the coronavirus outbreak
- 31% state they would continue to use more online and mobile banking in the future
- 40% say they will shop online more in the future than in store
- 38% state they will rely on food delivery services and take-out more often than they did before the pandemic.