Survey: Retail mobile banking nearing universal adoption, mobile payment offerings accelerate — Federal Reserve Bank of Boston — “Implementation of mobile payment services is accelerating as financial institutions respond to competitive pressure and the industry momentum for mobile payments: In addition to the 24% already offering mobile payments, 40% plan to do so within two years. Additionally, more than two-thirds of respondents partner or plan to partner with third-party processors and more than half are considering a partnership with a near-field communication (NFC) wallet provider.”
Survey
Survey finds high level of consumer satisfaction with mobile payments in US and UK
Auriemma Consulting Group conducts parallel study of mobile pay usage in the US and the UK — Auriemma Consulting Group — “While UK cardholders are slightly more likely than their US counterparts to have used Apple Pay (12% v 9%) and Visa Checkout (9% v 6%) within the past month, other options, such as PayPal In-Store Checkout (5% each) and Android Pay (4% each) show similar usage patterns. Although usage metrics are low, satisfaction with each technology is extremely high.”
US survey finds growing support for biometrics as a replacement for passwords and PINs
Visa survey reveals consumers are ready to say goodbye to passwords — Visa — “Seventy percent of respondents find biometrics easier than passwords and 61% consider it faster. Fewer than a third of consumers use unique passwords for each of their accounts. Fifty percent of consumers responded that the top benefit of using biometrics is eliminating the need to remember multiple passwords or PINs, followed by 46% who said that biometrics is more secure than passwords or PINs for verifying identity.”
One in three ‘connected consumers’ in India now use mobile payments
Kantar TNS study reveals the rise of mobile payments in India — Kantar TNS — “Mobile payments have seen a sharp rise with one in three (35%) connected consumers in India using it. The popularity of mobile payments in India is also revealed by the number of regular users, with 23% saying they use mobile payments at least once a week. The results of the study showed that India (35%) is ahead of other APAC countries like Indonesia (9%) and Philippines (7%) but has still a lot of catching up to do with the likes of China (94%) and Singapore (65%) where mobile payments have become a more regular habit.”
UK consumers split 50:50 on willingness to share personal data with banks
NCR research highlights consumer desire for innovative banking services in the UK — NCR — “Nearly half of respondents (47%) with personal bank accounts would only feel comfortable with banks collecting the bare minimum of data required to run their accounts… 49% were interested in banking loyalty programs in partnership with retailers requiring third-party data sharing. 46% were open to financial advice services that keep track of their spending information to help save money.”
US consumers ready to share purchasing data with financial services AIs
NTT Data study finds Alexa and Siri will drive the digital customer experience of the future for financial services firms — NTT Data — “Consumers are comfortable providing FSIs [Financial Services Institutions] with access to a wide range of data if it enables them to provide advice on spending, insurance products or coverages, or targeted financing options to meet their financial goals. 68% would share online retail purchase information, 61% would share geolocation information, 49% would share Uber, Lyft and OpenTable information, 42% would share Facebook and Twitter information.”
Millennials back biometrics and AI for payments
Millenials driving demand for AI and biometric security — Vocalink — “77% of millennials thought that new AI technologies such as virtual assistants and hands-free speakers like Amazon Echo and Google Home are appealing as payment devices. In addition, 28% of millennials have used fingerprint technologies to verify payments and 35% of the group now believes that fingerprint technology is the most secure method of verification followed by iris scanning at 22%.”
Black Friday figures show US consumers are moving to EMV but mobile payments usage remains low
Dip, swipe or tap? How consumers paid on Black Friday, by the numbers — Cayan — “Our study found EMV to be the most popular payment method: 73% of shoppers paid with their chip cards while 18% paid with magstripe… Only 1% of shoppers opted to pay with their phones, up from just 0.6% in 2016.”
ECB survey finds cash still dominates payments in the euro zone
Euro zone consumers still addicted to cash when they buy — Reuters — “Cash still dominates consumer payments in the euro zone, even as many Western economies are rapidly moving towards electronic payments, a survey published by the European Central Bank showed on Friday… The figures indicate that the euro zone is one of the slowest among big Western economies in giving up cash, trailing countries like the United States, Britain, Australia and Canada.”
PayPal tops US survey of most trusted financial services brands
Landor Pulse: PayPal leads as most trusted financial services brand — Landor — “Approximately 30% of consumers rank PayPal as trustworthy, compared with 25% for Visa, 23% for Mastercard, and 17% for American Express… Apple Pay and Google Wallet are trusted by only 13% of consumers… Just 17% think Capital One and Chase are trustworthy, with Bank of America one point below at 16%… Bitcoin has the lowest rating of all, with only 6% of consumers believing it to be trustworthy.”
Survey: Market fragmentation is holding back the adoption of mobile payments in Canada
Fragmentation, lack of interest to blame for poor mobile payments adoption in Canada — MobileSyrup — “While almost half of Canadians made a contactless purchase with their debit or credit card, the percentage of mobile payments users for platforms like Android Pay, Samsung Pay and Apple Pay is in the low single digits — even though awareness is “relatively high,” with roughly half of those polled stating they were aware of one of the big three platforms.”
Auriemma reports 5% dip in mobile payment usage in US stores
Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”
Eight in ten air travellers want to store their passport on their phone
Passengers want technology to give them more control over their travel experience — IATA — “82% of travelers would like to be able to use a digital passport on their smartphones for as many travel activities as possible, from booking flights to passing through the airport. Biometric identification systems were the technology of choice with 64% favoring biometric identifiers as their preferred travel token.”
UK contactless card users neglect to check the transaction amount
Consumers ‘not checking’ contactless purchases — Retail Systems — “More than three quarters (76%) of Britons have used contactless payments and 40% now make half or more of their card payments using contactless. However, nearly half (48%) are not always checking the amount before they tap to pay. Young people (those aged 18-34) are the least likely to check the amount before paying, with only four in ten (39%) doing so every time they pay. Customers aged 55 or over are more vigilant, with 62% saying they check the amount every time they use contactless.”
US consumers continue to rely on cash for payments
Cash is still a constant for US consumers — Glory — “84% of US consumers would still like the option to pay by cash while 63% feel it is the most secure way to pay… 61% of Americans trust cash more than mobile payments and 55% favor it over cards respectively. Convenience also plays a key role in consumers’ choice of payments, with 87% wanting the option to pay with cash in all transactions… 64% of consumers use cash the same amount or more than they did a year ago.”
UK consumers warm to face verification at the point of sale
Shoppers give thumbs up to in-store biometrics — Worldpay — “Just under two thirds (63%) of consumers want to be able to use a biometric scan to authorise payments in-store. When it comes to using our body parts to pay, 69% of consumers say they’d be open to using a finger. But respondents are also beginning to come around to the idea of using their face (24%), iris (33%), and voice (18%) to identify themselves at the point of sale.”
Chinese consumers ready to go out without cash
84% Chinese can go out without cash — Xinhua — “Asked whether they can go out of their home without cash, 84% said they are ‘calm’ with it while only 4% cannot and 12% feels concerned.”
US iPhone users ‘unlikely’ to use Face ID for payments
40% of Apple users to spurn facial recognition, according to Juniper survey — Juniper Research — “A new survey conducted by Juniper Research has found that over 40% of iOS users in the US consider themselves unlikely to use facial recognition as a payment security technology… Contactless payment users considered fingerprint sensors and voice recognition more appealing authentication methods, with 74% and 62% respectively saying they are likely to use these technologies.”
More than half of consumers in US, Canada and UK expect to abandon cash in next two years
Consumers to abandon cash by 2020 — Paysafe — “In Canada and the UK, contactless has paved the way for this new era of payments, with three out of five consumers regularly using it for purchases, 62% citing it as more convenient than cash, and 44% stating they preferred to shop in places that take contactless… However, it is America that is very much leading the way in new payment methods with nearly a third (31%) using mobile wallets and one in seven using cryptocurrencies.”
Retailers ready to pay more for payments services that add value
Majority of EMEA retailers plan to increase investment in payments — ACI Worldwide — “55% of retailers and merchants in the EMEA region are planning to increase their investment into new payment capabilities in the next 18 to 24 months… 66% say they are willing to pay more for a broader range of payment services if they add value to their business. 89% say they would expect increased operational efficiency and 88% enhanced customer experience from their investment.”