What's New in Payments

Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017

Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017 — Barclaycard — “More than half (51%) of all transactions up to the eligible spending limit of £30 are now made using contactless… The amount spent by users of Barclaycard’s Android Contactless Mobile app has jumped by 90% in 2017.”


What's New in Payments

Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds

Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds — JD Power — “More than two-thirds (69%) of study respondents indicate they have used a mobile payment service in the past 30 days. That number jumps to 76% among Millennials and Gen Z. This evidence suggests that efforts to integrate mobile payments with the mobile banking and credit card app experience would be beneficial.”



Rise of the technophobe – education key to tech adoption, says HSBC

Rise of the technophobe – education key to tech adoption, says HSBC — HSBC — “The study of more than 12,000 people in 11 countries reveals four in every five people (80%) believe that technology makes their lives easier but less than half (46%) trust fingerprint recognition to replace their password, despite it being recognised to be at least five times more secure and significantly more convenient than traditional passwords.”


What's New in Payments

7 in 10 mobile payment users cite security concerns: report

7 in 10 mobile payment users cite security concerns: report — Yonhap News — “Nearly seven out of 10 South Koreans using mobile payment services cited security concerns… According to the report by market researcher DMC Media, 68.8% of the users were satisfied with using financial services via mobile platforms… 88% of the adults had used some sort of mobile payment tool in the past six months, up 8.8% from a survey conducted a year earlier.”


What's New in Payments

Digital, decisive and drone-ready: American Express commissioned study shows Gen Z’s customer experience expectations

Digital, decisive and drone-ready: American Express commissioned study shows Gen Z’s customer experience expectations — American Express — “33% of Gen Z respondents have used a device specific mobile wallet (i.e. Apple Pay, Samsung Pay or Android Pay) in the last three months, compared to only 22% of Gen Y.”



Disconnected experiences put customer loyalty at risk

Disconnected experiences put customer loyalty at risk — MuleSoft — “Nearly half of UK consumers (48 per cent) would be happy for banks to share their banking transaction history with a trusted third-party if it gave them a more personalised banking experience… Nearly a third (30 per cent) of UK respondents would consider using Amazon, Google, Facebook or Apple for banking services if it was offered, rather than using their standard bank.”



What's New in Payments

Apple Pay sees double-digit growth, ties with PayPal

Apple Pay sees double-digit growth, ties with PayPal — Branding Brand — “New shopping data from Branding Brand shows in-app purchases with Apple Pay increased 17% from March 2017 to April 2017… When asked to rank their favorite in-app payment systems, PayPal and Apple Pay tied for first place. Overall, 70% of Apple Pay users want more retailers to offer the service.”







What's New in Payments

WeChat Pay and offline mobile payments see “incredibly high” uptake in China

Tencent China survey

Nine in ten Chinese mobile internet users (92%) choose mobile payment apps such as WeChat Pay as their primary offline payment method today, research released by Tencent Online Media Group’s newly launched research project China Tech Insights reveals, while “smartphone built-in payment tools” such as Apple Pay are currently used by approximately 12%. More



UK consumers want more biometric security options for online banking

Equifax research

More than half of UK consumers (56%) would prefer to use a biometric security method over traditional options like passwords to log into their financial accounts online, research released by Equifax reveals. 33% would prefer to use fingerprint recognition, 31% would like to use iris scanners, 7% facial recognition and 3% voice recognition. More




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