Australian iPhone users ‘more likely to bank with a provider if it supports Apple Pay’

Australian smartphone sales grow in 2017 as users lock into platforms — Telsyte — “The increasing adoption in mobile contactless payments is starting to influence Australian’s banking decisions… Around one in five (22%) iPhone users claim they are more likely to bank with a provider if it supports Apple Pay. This figure increases to 32% per cent for those who are also using an Apple Watch.”


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Line Pay tops mobile payments adoption poll in Taiwan

Line Pay top mobile payment system in Taiwan: Survey — Focus Taiwan — “25.2% of respondents who used mobile payment systems favoured Line Pay, ahead of Apple Pay provided by Apple Inc which was used by 17.9% of those surveyed. The survey found Jko Pay provided by Taiwan’s Jkos Network Co came in third, taking a 10.9% share, followed by Android Pay operated by Google Inc with 9.9% share, and E Sun Wallet provided by E Sun Commercial Bank with 5.2%.”


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Over half of US consumers are now using a P2P payments service

US consumers and debit: Shift to online may inhibit use — Mercator Advisory Group — “57% of all respondents and 78% of young adults aged 18 to 34 use person-to-person payment services such as PayPal, Venmo, Google Wallet, Facebook Messenger, and others accessible online and in-app by mobile devices and nearly half of them use a P2P service at least once a month.”


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Survey finds Samsung Pay influences repeat purchases of Samsung phones in Spain

Samsung Pay reaches 100m euros in transactions since its launch in Spain — Samsung Spain (translation) — “70% of respondents say that one of the reasons to buy a Samsung smartphone is to continue enjoying this service… The same study found that the use of mobile payment has increased notably in 2017, with 19% of users compared to 5% registered in 2016…. The convenience and simplicity offered by Samsung Pay are key factors for 75% of the respondents who gave the service a high satisfaction rating.”


Consumers call for biometric logins to financial services apps

IBM Future of Identity study: Millennials poised to disrupt authentication landscape — IBM — “Security was vastly ranked as the top priority for banking, investing, and budgeting apps — for these categories on average 70% selected security as the top priority, with 16% selecting privacy, and 14% selecting convenience… 44% ranked fingerprint biometrics as one of the most secure methods of authentication; passwords and PINs were seen as less secure (27% and 12% respectively).”


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Survey finds sales uplift in stores with mobile POS devices

In-store mobile could generate a 146% revenue boost in 2018 — Retail TouchPoints — “Retailers that are deploying in-store mobile POS saw a 24% average increase in sales in 2017 over retailers who don’t implement mobility in-store… Only 34% of retailers have deployed mobile POS, while 42% have armed their employees with mobile devices without a POS platform.”


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Six in ten Chinese consumers have experienced a mobile payments security threat

Quick take: Mobile payment fraud rises in China, report finds — Caixin — “A China UnionPay survey of 105,000 people found that 60% had been exposed to some kind of mobile payment security threat, including information leaks, fraud or malicious attacks… Nearly 30% of users reporting mobile payment fraud said QR codes were involved, up from 15% last year.”


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Boston Fed: One in four US financial institutions now offer a mobile payments service

Survey: Retail mobile banking nearing universal adoption, mobile payment offerings accelerate — Federal Reserve Bank of Boston — “Implementation of mobile payment services is accelerating as financial institutions respond to competitive pressure and the industry momentum for mobile payments: In addition to the 24% already offering mobile payments, 40% plan to do so within two years. Additionally, more than two-thirds of respondents partner or plan to partner with third-party processors and more than half are considering a partnership with a near-field communication (NFC) wallet provider.”


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Survey finds high level of consumer satisfaction with mobile payments in US and UK

Auriemma Consulting Group conducts parallel study of mobile pay usage in the US and the UK — Auriemma Consulting Group — “While UK cardholders are slightly more likely than their US counterparts to have used Apple Pay (12% v 9%) and Visa Checkout (9% v 6%) within the past month, other options, such as PayPal In-Store Checkout (5% each) and Android Pay (4% each) show similar usage patterns. Although usage metrics are low, satisfaction with each technology is extremely high.”


US survey finds growing support for biometrics as a replacement for passwords and PINs

Visa survey reveals consumers are ready to say goodbye to passwords — Visa — “Seventy percent of respondents find biometrics easier than passwords and 61% consider it faster. Fewer than a third of consumers use unique passwords for each of their accounts. Fifty percent of consumers responded that the top benefit of using biometrics is eliminating the need to remember multiple passwords or PINs, followed by 46% who said that biometrics is more secure than passwords or PINs for verifying identity.”


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One in three ‘connected consumers’ in India now use mobile payments

Kantar TNS study reveals the rise of mobile payments in India — Kantar TNS — “Mobile payments have seen a sharp rise with one in three (35%) connected consumers in India using it. The popularity of mobile payments in India is also revealed by the number of regular users, with 23% saying they use mobile payments at least once a week. The results of the study showed that India (35%) is ahead of other APAC countries like Indonesia (9%) and Philippines (7%) but has still a lot of catching up to do with the likes of China (94%) and Singapore (65%) where mobile payments have become a more regular habit.”


UK consumers split 50:50 on willingness to share personal data with banks

NCR research highlights consumer desire for innovative banking services in the UK — NCR — “Nearly half of respondents (47%) with personal bank accounts would only feel comfortable with banks collecting the bare minimum of data required to run their accounts… 49% were interested in banking loyalty programs in partnership with retailers requiring third-party data sharing. 46% were open to financial advice services that keep track of their spending information to help save money.”


US consumers ready to share purchasing data with financial services AIs

NTT Data study finds Alexa and Siri will drive the digital customer experience of the future for financial services firms — NTT Data — “Consumers are comfortable providing FSIs [Financial Services Institutions] with access to a wide range of data if it enables them to provide advice on spending, insurance products or coverages, or targeted financing options to meet their financial goals. 68% would share online retail purchase information, 61% would share geolocation information, 49% would share Uber, Lyft and OpenTable information, 42% would share Facebook and Twitter information.”


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Millennials back biometrics and AI for payments

Millenials driving demand for AI and biometric security — Vocalink — “77% of millennials thought that new AI technologies such as virtual assistants and hands-free speakers like Amazon Echo and Google Home are appealing as payment devices. In addition, 28% of millennials have used fingerprint technologies to verify payments and 35% of the group now believes that fingerprint technology is the most secure method of verification followed by iris scanning at 22%.”



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ECB survey finds cash still dominates payments in the euro zone

Euro zone consumers still addicted to cash when they buy — Reuters — “Cash still dominates consumer payments in the euro zone, even as many Western economies are rapidly moving towards electronic payments, a survey published by the European Central Bank showed on Friday… The figures indicate that the euro zone is one of the slowest among big Western economies in giving up cash, trailing countries like the United States, Britain, Australia and Canada.”


PayPal tops US survey of most trusted financial services brands

Landor Pulse: PayPal leads as most trusted financial services brand — Landor — “Approximately 30% of consumers rank PayPal as trustworthy, compared with 25% for Visa, 23% for Mastercard, and 17% for American Express… Apple Pay and Google Wallet are trusted by only 13% of consumers… Just 17% think Capital One and Chase are trustworthy, with Bank of America one point below at 16%… Bitcoin has the lowest rating of all, with only 6% of consumers believing it to be trustworthy.”


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Survey: Market fragmentation is holding back the adoption of mobile payments in Canada

Fragmentation, lack of interest to blame for poor mobile payments adoption in Canada — MobileSyrup — “While almost half of Canadians made a contactless purchase with their debit or credit card, the percentage of mobile payments users for platforms like Android Pay, Samsung Pay and Apple Pay is in the low single digits — even though awareness is “relatively high,” with roughly half of those polled stating they were aware of one of the big three platforms.”


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Auriemma reports 5% dip in mobile payment usage in US stores

Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”


Eight in ten air travellers want to store their passport on their phone

Passengers want technology to give them more control over their travel experience — IATA — “82% of travelers would like to be able to use a digital passport on their smartphones for as many travel activities as possible, from booking flights to passing through the airport. Biometric identification systems were the technology of choice with 64% favoring biometric identifiers as their preferred travel token.”


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