Drive-thru news https://www.nfcw.com/technology/drive-thru/ At the heart of the contactless ecosystem since 2008 Wed, 31 Aug 2022 10:54:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.1 https://www.nfcw.com/wp-content/uploads/2020/02/cropped-nfcw-favicon-white-32x32.png Drive-thru news https://www.nfcw.com/technology/drive-thru/ 32 32 37289602 Burger King, Tim Hortons and Popeyes to install digital menu boards across USA and Canada https://www.nfcw.com/2020/11/02/368985/burger-king-tim-hortons-and-popeyes-to-install-digital-menu-boards-across-usa-and-canada/ Mon, 02 Nov 2020 14:12:36 +0000 https://www.nfcw.com/?p=68985 Customers at Burger King, Tim Hortons and Popeyes fast food outlets will be able to order meals, earn loyalty rewards and make contactless payments at digital menu boards being rolled out to 10,000 redesigned drive-thru locations across the USA and Canada. The boards incorporate ‘predictive selling’ technology that enables customers to receive promotional offers based […]

Burger King, Tim Hortons and Popeyes to install digital menu boards across USA and Canada was written by Tom Phillips and published by NFCW.

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Burger King digital menu board
DRIVE-THRU: Customers can order, earn loyalty rewards and make contactless payments via digital menu boards

Customers at Burger King, Tim Hortons and Popeyes fast food outlets will be able to order meals, earn loyalty rewards and make contactless payments at digital menu boards being rolled out to 10,000 redesigned drive-thru locations across the USA and Canada.

The boards incorporate ‘predictive selling’ technology that enables customers to receive promotional offers based on previous orders as well as on factors such as regional weather patterns and the time of day.

“This home-grown technology can dynamically learn ordering habits and also show the latest and trending menu items most ordered in your location,” parent company Restaurant Brands International explains.

The boards also support integration with loyalty programmes “via scanning, Bluetooth or near field communication”, enabling customers with loyalty cards to receive customised menu options and rewards.

“The digital drive-thru menu boards also have the flexibility to add immediate, remote contactless payment to allow guests to order and pay simultaneously and speed up drive-thru lanes,” says RBI.

A video shows how the digital drive-thru system works:

The digital boards have been installed at 1,500 Burger King outlets in the USA and 800 Tim Hortons outlets in the USA and Canada. Popeyes outlets are due to begin installing them later this year.

RBI says it aims to complete the full rollout across North America by mid-2022.

Burger King, Tim Hortons and Popeyes to install digital menu boards across USA and Canada was written by Tom Phillips and published by NFCW.

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Dunkin’ Donuts offers faster pickups to customers who order via mobile https://www.nfcw.com/2018/01/22/356229/dunkin-donuts-offers-faster-pickups-customers-order-via-mobile/ Mon, 22 Jan 2018 13:48:51 +0000 http://www.nfcw.com/?p=56229 “An exclusive On-the-Go drive-thru lane lets DD Perks members who order ahead via Dunkin’s mobile app bypass the ordering lane and merge straight into the line for the pickup window… Dunkin’ Donuts has also introduced an area dedicated to mobile pickups, so that members of the DD Perks Rewards program who order ahead via Dunkin’s […]

Dunkin’ Donuts offers faster pickups to customers who order via mobile was written by Sarah Clark and published by NFCW.

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“An exclusive On-the-Go drive-thru lane lets DD Perks members who order ahead via Dunkin’s mobile app bypass the ordering lane and merge straight into the line for the pickup window… Dunkin’ Donuts has also introduced an area dedicated to mobile pickups, so that members of the DD Perks Rewards program who order ahead via Dunkin’s mobile app can get in and out of the restaurant faster than ever before.”

Dunkin’ Donuts offers faster pickups to customers who order via mobile was written by Sarah Clark and published by NFCW.

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McDonald’s on mobile payments: We prefer to let our customers choose how they pay https://www.nfcw.com/2014/11/13/332602/mcdonalds-mobile-payments-let-customers-choose/ Thu, 13 Nov 2014 11:26:54 +0000 http://www.nfcw.com/?p=32602 McDonald’s sees accepting NFC mobile payments as part of its on-going customer service improvement remit, the fast food giant’s Anja Carroll has told NFC World+. “We can accept all payment products that leverage standard NFC and we prefer to allow our customers to choose how they prefer to pay,” she explained. It has been accepting Apple […]

McDonald’s on mobile payments: We prefer to let our customers choose how they pay was written by Rian Boden and published by NFCW.

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McDonalds

McDonald’s sees accepting NFC mobile payments as part of its on-going customer service improvement remit, the fast food giant’s Anja Carroll has told NFC World+. “We can accept all payment products that leverage standard NFC and we prefer to allow our customers to choose how they prefer to pay,” she explained.

It has been accepting Apple Pay since its launch in October and announced chain-wide support for Softcard at the end of the same month.

“At McDonald’s, we are always striving to have relevant experiences for our customers, and mobile payment is one more way to provide greater ease and convenience,” Carroll, McDonald’s US vice president of media and consumer connection, told NFC World+.

“Today, people don’t leave home without their mobile devices. As mobile payment technology continues to catch on, customers will find the process of paying for food and drinks in our restaurants will be easy and convenient,” she continued.

“McDonald’s and our independent franchisees in the US have strategically invested in a common point-of-sale system and cashless payment capability, including the NFC technology required for mobile payments as part of our strategy and commitment to customers’ emerging needs. Currently, we are focused on the mobile payment capability to provide more pay options and convenience for our customers.”

“We have been pleased with the launch [of Apple Pay] and continue to look for ways to enhance the customer experience in our restaurants,” she concluded.

McDonald’s on mobile payments: We prefer to let our customers choose how they pay was written by Rian Boden and published by NFCW.

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Taco Bell app lets customers rotate to reorder https://www.nfcw.com/2014/10/31/332347/taco-bell-app-lets-customers-rotate-reorder/ https://www.nfcw.com/2014/10/31/332347/taco-bell-app-lets-customers-rotate-reorder/#comments Fri, 31 Oct 2014 12:09:12 +0000 http://www.nfcw.com/?p=32347 US quick-service restaurant chain Taco Bell has launched a mobile ordering and payment app that lets customers place their orders through a customisable menu and complete a payment using a stored Taco Bell card, credit card or debit card before arriving at the counter. The app includes ‘Rotate to Reorder’, a patent-pending feature “that makes […]

Taco Bell app lets customers rotate to reorder was written by Rian Boden and published by NFCW.

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Taco Bell mobile ordering

US quick-service restaurant chain Taco Bell has launched a mobile ordering and payment app that lets customers place their orders through a customisable menu and complete a payment using a stored Taco Bell card, credit card or debit card before arriving at the counter.

The app includes ‘Rotate to Reorder’, a patent-pending feature “that makes reordering customised favourites as easy as a flick of the wrist.” The app also gives users exclusive offers and information about new items as well as letting them buy, add and reload their Taco Bell cards and give and get Taco Bell e-gifts.

A video shows a demonstration of the mobile app in action, including the ‘rotate to reorder’ feature:

“Decades ago, your car keys were the ticket to convenience at the drive-thru,” says Taco Bell president Brian Niccol. “Today, as food culture changes and generations grow up with smartphones, our customers seek restaurant experiences that fit their lifestyle.

“We believe mobile ordering and payment is the biggest innovation since the drive-thru. Our new mobile ordering app is just the beginning of how we’re using technology to break down the walls of our restaurants and become more transparent with our customers about our food.”

“We began this journey two years ago because we knew it was important to listen and know exactly what the consumer wants in a mobile experience,” Tressie Lieberman, senior director of digital marketing and platforms at Taco Bell, adds.

“The Taco Bell mobile ordering app delivers location based ordering, a secure payment system and personalization — all while unlocking the Taco Bell kitchen and ingredients like never before. These features are just the beginning. We’ll continue to listen to our community and evolve the app to meet their needs in a way only Taco Bell can.”

Taco Bell and its more than 350 franchises have nearly 6,000 restaurants across the US that serve more than 36 million customers every week.

Taco Bell app lets customers rotate to reorder was written by Rian Boden and published by NFCW.

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McDonald’s adopts Softcard https://www.nfcw.com/2014/10/28/332323/mcdonalds-adopts-softcard/ https://www.nfcw.com/2014/10/28/332323/mcdonalds-adopts-softcard/#comments Tue, 28 Oct 2014 17:13:24 +0000 http://www.nfcw.com/?p=32323 McDonald’s 14,000 restaurants and drive-thru locations across the US have begun accepting Android NFC mobile payments following a successful pilot program with carrier joint venture Softcard that began in 2013. The fast food chain is also accepting Apple Pay following the launch of the payment service last week.

McDonald’s adopts Softcard was written by Rian Boden and published by NFCW.

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McDonald’s 14,000 restaurants and drive-thru locations across the US have begun accepting Android NFC mobile payments following a successful pilot program with carrier joint venture Softcard that began in 2013. The fast food chain is also accepting Apple Pay following the launch of the payment service last week.

McDonald’s adopts Softcard was written by Rian Boden and published by NFCW.

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Transcript: Apple CEO Tim Cook and SVP Eddy Cue introduce Apple Pay mobile payments and NFC https://www.nfcw.com/2014/09/09/331431/transcript-apple-ceo-tim-cook-svp-eddy-cue-introduce-apple-pay-mobile-payments-nfc/ https://www.nfcw.com/2014/09/09/331431/transcript-apple-ceo-tim-cook-svp-eddy-cue-introduce-apple-pay-mobile-payments-nfc/#comments Tue, 09 Sep 2014 19:31:38 +0000 http://www.nfcw.com/?p=31431 “It’s all about the wallet,” Apple CEO Tim Cook explained during the unveiling of Apple Pay mobile payments and the iPhone 6, iPhone 6 Plus and Apple Watch with NFC on 9 September. “Our vision is to replace this and we’re going to start by focusing on payments.” “Payments is a huge business,” Cook explained. […]

Transcript: Apple CEO Tim Cook and SVP Eddy Cue introduce Apple Pay mobile payments and NFC was written by Rian Boden and published by NFCW.

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Apple Pay in action
APPLE PAY: NFC mobile payments arrive on the iPhone

“It’s all about the wallet,” Apple CEO Tim Cook explained during the unveiling of Apple Pay mobile payments and the iPhone 6, iPhone 6 Plus and Apple Watch with NFC on 9 September. “Our vision is to replace this and we’re going to start by focusing on payments.”

“Payments is a huge business,” Cook explained. “Everyday, between credit and debit, we spend $12bn. That’s over four trillion dollars a year and that’s just in the United States. And this business is comprised of over 200,000,000 transactions a day.

“That’s 200,000,000 times that we scramble for our credit cards and go through what is a fairly antiquated payment process. Most people that have worked on this have started by focusing on creating a business model that was centered around their self interest instead of focusing on the user experience. We love this kind of problem. This is exactly what Apple does best. And so, we’ve created an entirely new payment process and we call it Apple Pay.”

Eddy Cue added: “We’ve got a groundbreaking NFC radio antenna built across the top. Now NFC is the standard for all contactless payments. And you also have the convenience and security of Touch ID and we’ve got a new chip called the secure element and it’s built into every iPhone 6 and it stores all of your payment information encrypted and securely.

“You can also see all of your credit cards on Passbook. Now Apple Pay is easy, it’s secure and it’s private. We have hundreds of millions of credit cards and debit cards from customers in their iTunes store accounts.

“When they get a new iPhone 6, they can just say, use the card on file. But it’s also easy to add a new card. Using your iPhone iSight camera, we take a picture of the card, grab all the information, go to your bank and verify that that’s your card and we add it right to Passbook. And now, with just a touch, you’ve paid. It’s that fast, it’s that easy.

Tokenization

“Now we’ve also integrated security throughout both the hardware and software in a way that only Apple can so when you add a new credit card, we don’t store the credit card number, we don’t give it to the merchant.

“We create a device-only account number and we store it safely in the secure element and each time you pay, we use a one-time payment number along with a dynamic security code so you no longer have the static code on the back of your plastic card and if your iPhone is lost or stolen, you can use Find my iPhone and suspend all of the payments from that device and again, because the credit card isn’t stored on the device, there’s no need to cancel your credit card. Now, security is at the core of Apple Pay, but so is privacy.

Business model

“We are not in the business of collecting your data. So, when you go to a physical location and use Apple Pay, Apple doesn’t know what you bought, where you bought it, or how much you paid for it. The transaction is between you, the merchant and your bank. It’s fast, it’s secure and it’s private.

Apple Pay
COOK: “Apple Pay will forever change the way all of us buy things”

Availability

“Now, we’re starting in the US with credit cards and debit cards from the three major networks, American Express, MasterCard, and Visa and we’ve got the six biggest issuing banks in the US, along with a few more, they add up to more than 80% of all credit card volume in the US and we’ll keep adding even more banks.

“You can use Apple Pay in the over 220,000 locations that accept contactless payments today but we’ve been working with some of the largest retailers to enable Apple Pay in all of their locations.

“The largest department stores Macy’s and Bloomingdale’s, the largest drug stores Walgreens and Duane Reade with over 8,000 locations and eight million visitors. Staples, the largest office products. Subway, with over 26,000 locations in the US. McDonald’s, with 27 million visitors every day — and McDonald’s is even adding Apple Pay to its drive-thru.

“Whole Foods, the healthiest grocery store and leading provider of organic food. And our own Apple retail stores. And Disney, the happiest place on earth. Disney is adding Apple Pay to all of their Disney stores and Disney World in time for Christmas. And that’s just some of the many retailers that are adding Apple Pay in all of their locations.

Online payments

“But what about online? We want to make online purchasing just as fast, more secure, more private. There’s over a billion dollars a day spent on online purchasing. That’s five million daily transactions just in the US alone and the process is really cumbersome. You’ve got these long forms to fill out for each and every app that you shop in.

“Well, with Apple Pay, one touch checkout. There’s no need to enter your credit card, your expiration date, your security code. You don’t even have to enter your shipping or billing address and none of your credit card information is shared with the merchant. We use the one-time payment number out of the secure element.

“We’ve been working with some great retailers like Target to enable Apple Pay into their shopping app. So, I don’t know about you, but I’m looking for some Beats headphones. And now, with Apple Pay, you can just checkout with a touch and you see the credit card and the shipping address and now, with one touch, I’ve bought it, it’s that simple.

“Now we’re adding Groupon. Groupon is a leader of ecommerce and they’re incorporating Apple Pay right into their app so now you can see a new deal and buy it with just a touch. Uber’s got a new feature called Ride Now, so you can request a car using Apple Pay without the need to create an account at all.

“MLB is adding the ability of buying tickets right in their app with Apple Pay. Our Apple stores where you can buy all of our latest products and OpenTable. Now you use OpenTable to make dinner reservations but in participating restaurants, you’re going to be able to use Apple Pay in the OpenTable app to pay for your cheque, that’s really cool. And that’s just some of the many apps that are incorporating Apple Pay.

API

“Now in iOS 8, we have a new Apple Pay API that’s going to be available to all developers so we can expect a lot more apps. Apple Pay, it comes with every iPhone 6 and 6 Plus. We’re launching in the US starting next month. It will be available as a free update to iOS 8. And we’re working hard to bring Apple Pay to even more countries. And that’s Apple Pay.”

Cook: “Apple Pay will forever change the way all of us buy things and it’s one more reason that iPhone 6 and iPhone 6 Plus are the biggest advancement in the history of iPhone.”

• Apple has also included NFC in its new Apple Watch and wearers will be able to use it to replace physical keys as well as make payments.

Transcript: Apple CEO Tim Cook and SVP Eddy Cue introduce Apple Pay mobile payments and NFC was written by Rian Boden and published by NFCW.

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McDonald’s to launch NFC payments in the US this month? https://www.nfcw.com/2014/09/03/331166/mcdonalds-launch-nfc-payments-us-month/ https://www.nfcw.com/2014/09/03/331166/mcdonalds-launch-nfc-payments-us-month/#comments Wed, 03 Sep 2014 13:04:10 +0000 http://www.nfcw.com/?p=31166 Fast food giant McDonald’s will begin accepting NFC mobile payments in US stores on 15 September, an internal notice sent out to franchisees and seen by 9to5Mac suggests. Restaurants have already been sent a self-installation kit, training and installation materials and “must be set up and trained to handle mobile payments by 15 September,” the […]

McDonald’s to launch NFC payments in the US this month? was written by Sarah Clark and published by NFCW.

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A notice informs staff that restaurants must be able to accept mobile payments by 15 September.
MACDONALD’S: A notice informs staff that restaurants must be able to accept NFC mobile payments by 15 September.

Fast food giant McDonald’s will begin accepting NFC mobile payments in US stores on 15 September, an internal notice sent out to franchisees and seen by 9to5Mac suggests.

Restaurants have already been sent a self-installation kit, training and installation materials and “must be set up and trained to handle mobile payments by 15 September,” the notice says.

Franchisees are required to “confirm the NFC technology on Verifone devices is working”, that a new pedestal has been installed in the drive-thru cash booth and “the restaurant is ready to accept mobile payment” in the next two days, the notice adds.

The company has been testing a service that lets customers order their meal before they arrive at a restaurant and then collect it and pay by scanning a QR code at 22 locations in the Columbus, Georgia area since June 2014. That service does not appear to include support for NFC, however.

McDonald’s to launch NFC payments in the US this month? was written by Sarah Clark and published by NFCW.

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