A 20-page ebook that shows how developers and product designers are using NFC to deliver next generation user experiences in transportation, retail, marketing and product authentication, and the Internet of Things is now available to download from the NFC World Knowledge Centre... More
Majority of EMEA retailers plan to increase investment in payments — ACI Worldwide — “55% of retailers and merchants in the EMEA region are planning to increase their investment into new payment capabilities in the next 18 to 24 months… 66% say they are willing to pay more for a broader range of payment services if they add value to their business. 89% say they would expect increased operational efficiency and 88% enhanced customer experience from their investment.”
A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’... More
Singapore’s postal service provider SingPost is rolling out 50,000 NFC tags to delivery and collection points across the island and is to equip 1,000 postmen with NFC smartphones to “raise postal service quality and improve operational efficiency”... More
Discover enhances customer service with in-app messaging — Discover — “The new feature, which will be rolled out in phases, enables customers to message Discover’s customer service representatives via the Discover mobile app… Messaging allows customers to message back and forth with an agent whenever it is convenient for them, eliminating the need to stay logged in to the app in order to reach a customer service representative.”
Lloyds Bank is to start sending push notifications about special deals with selected retailers to customers’ smartwatches and smartphones... More
McDonald’s sees accepting NFC mobile payments as part of its on-going customer service improvement remit, the fast food giant’s Anja Carroll has told NFC World+... More
“Square Register’s sales, refund and settlement data can now all be used as triggers for IFTTT recipes,” GigaOm reports... More
Australian telecommunications provider Telstra is now applying NFC tags to all its broadband modems, enabling customers to access personalised help, information and support recommendations by tapping the tag with their NFC phone... More
St George Bank is testing the use of Bluetooth LE technology to send a welcome message and personalised information directly to a customer’s iPhone when they enter a branch... More
Mobile point-of-sale specialist Square has introduced a new service that “turns the receipt into a conversation channel”... More
Starting today, NFC World has a new name and a new mission — to report on the full array of emerging technologies that are transforming how consumers choose what to buy, who to buy from, and how to pay... More
